Privacy policy

CEABA Health Service (ABN 95 155 317 627) follows the Privacy Act 1988 and the Australian Privacy Principles. Health information is sensitive, so it is collected only when needed for your care, kept secure, and shared only with your consent or when the law requires it.

What is collected

When you ask Phil to call you: your first name, mobile number, the appointment you chose, the best time to call and whether it is safe to leave a message. When you send a message: your name, email, phone and what you write. When you become a client: your contact details, date of birth, and the health, social and family information you share in counselling. If someone refers you, the information they send. For billing, the details needed to invoice or claim on your behalf.

Why

To call you back and book your appointment, to provide counselling, supervision or training, to keep you and others safe, to arrange billing, and to meet legal and professional obligations. Your details are never sold or used for marketing.

Staying anonymous

You can ask a general question without giving your name. To book and provide counselling, Phil needs to know who you are and how to reach you.

Who sees it

Phil Onasu. Your information is shared with others, like your GP or a referrer, only with your consent, except where the law requires or allows it: for example, a serious risk to someone’s life, health or safety, a court order, or mandatory reporting about children.

How it is kept

Client records are kept in secure practice software and retained for the period required by law. Paper notes are kept locked away and destroyed securely.

This website, and information stored overseas

This site does not use advertising or tracking cookies. The booking and message forms are sent through a service in Sydney, run for CEABA by its web developer, straight to Phil’s email. The website does not keep a copy, and your details are not stored overseas by the website. Phil’s email is hosted by Microsoft 365. Phil deletes form emails once the details are in his practice records. If you would rather not use a form, call Phil on 0458 948 650 instead.

Seeing or correcting your information

You can ask to see or correct the information held about you. Email ponasu@ceabahealthservice.org.

Complaints

Tell Phil first, by email or on 0458 948 650. He will reply within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.